1. Information we collect
When you use Mzuka Pharma, we collect necessary information to fulfill your orders and provide pharmaceutical care. This includes your name, contact details (email and phone number), shipping address, and optionally, prescription documents that you upload to our secure platform.
2. Prescription and health information
We treat your health information with the highest degree of clinical confidentiality. Prescriptions uploaded to Mzuka Pharma are stored privately and securely. They are accessed strictly by authorized pharmacy staff exclusively for the purposes of clinical review and dispensing. We guarantee that your prescription data is never used for marketing purposes, nor is it shared with any third-party advertisers.
3. How we use your information
Your information is used to process your orders, communicate with you regarding dosage or medication queries, facilitate delivery, and fulfill legal requirements as a registered pharmacy operating in Kenya. We may also use your contact details to send order status updates and essential health notices.
4. Payment information
All payments are processed securely through accredited third-party payment providers. Mzuka Pharma does not directly store your credit card or mobile money details on our servers.
5. Cookies and analytics
Our website uses essential cookies to keep you logged in and to enable core storefront functionalities like your shopping cart. We may also use anonymized analytics to understand how visitors interact with our website to improve our services, but these do not track identifiable health information.
6. Data retention
We retain your personal and prescription records only for as long as necessary to fulfill our services and comply with national pharmaceutical and medical regulatory requirements.
7. Your rights
You have the right to request access to the personal data we hold about you, request corrections to inaccuracies, or ask for the deletion of your account. Please note that certain pharmaceutical records may be required to be retained by law.
8. Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or relevant regulations. Any substantial changes will be communicated prominently on our platform.
9. Contact us
If you have any questions or concerns regarding how your data is handled, please contact our clinical support team at privacy@mzukapharma.com.